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Frequently Asked Questions

  • Q: Why should I choose PeerDoc over your competitors?
    A: PeerDoc stands out due to our unparalleled support and tailored approach. We collaborate with instructors for seamless integration, supporting courses of all sizes. Our user-friendly student dashboard and customizable survey creator, featuring a wide range of question types, set us apart. Our commitment is to enhance your teaching and your students' learning experience at an affordable price that beats competitors.
  • Q: Is there a free version of PeerDoc and PeerPoll?
    A: We bundle PeerDoc & PeerPoll for $9.50 per student per semester, focusing on affordability without compromising quality and support. Although we don't offer a free version, we're open to discussing trial opportunities.
  • Q: How does your pricing work?
    A: Following the roster upload, students enjoy a 21-day grace period of full software access. Payments are processed via credit card or scratch codes from the university bookstore. Post-grace period, payment is required for continued access.
  • Q: How quickly can I get customer support?
    A: We pride ourselves on rapid response, with most support queries addressed within 24 hours. Depend on us for any assistance you need.
  • Q: How do students sign up?
    A: Instructors upload their course roster as a CSV file, triggering registration emails to students. This process ensures exclusive participation of your course students in PeerDoc/PeerPoll.
  • Q: How are late file submissions handled?
    A: A singular late submission period is available post-deadline, ensuring peer reviews correspond to complete student submissions.
  • Q: How do group evaluations work?
    A: Students confidentially evaluate their peers, with only instructors and TAs accessing the feedback. This encourages honest and constructive evaluations.
  • Q: Does PeerDoc generate a projected grade?
    A: Yes, a projected grade is calculated, which can serve as the final grade or be manually adjusted by instructors.
  • Q: Can an instructor view a student's dashboard the same way as a student?
    A: Absolutely. Instructors and TAs have access to the exact student dashboard view, facilitating effective support.
  • Q: What happens if a student needs to complete assignments late due to extenuating circumstances?
    A: Custom schedules can be assigned to accommodate individual student needs, ensuring flexibility.
  • Q: What if my grading scheme is complex?
    A: PeerDoc supports custom coding for unique grading calculations. Contact us to tailor the grading to fit your scheme.
  • Q: Can points be automatically deducted for incomplete assignment portions?
    A: Yes, we offer custom code solutions for various deduction scenarios. Reach out for personalized support.
  • Q: How do I pay for my access to PeerDoc and PeerPoll?
    A: You can make your payment directly through a secure portal using a credit card. Once your course starts, you will have 21 days to submit payment in order to continue utilizing the platform.
  • Q: What happens if I forget to pay within the 21-day grace period?
    A: If payment is not received by the end of the grace period, access to PeerDoc and PeerPoll will be temporarily restricted until payment is made. We recommend setting a reminder to ensure uninterrupted access.
  • Q: I need help with PeerDoc/PeerPoll. Who do I contact?
    A: For any support questions, please reach out to support@rampantstrategy.com. Our team is ready to assist with any inquiries or issues you might encounter.
  • Q: Can I use PeerDoc and PeerPoll on my mobile device?
    A: Absolutely! Our platform is designed to be fully responsive, meaning you can access and use all features from any device, including smartphones and tablets.
  • Q: Is there a way to practice using PeerDoc and PeerPoll before an actual assignment?
    A: While specific practice sessions may depend on your instructor, many educators provide introductory tasks or demo activities. Don’t hesitate to ask your instructor about practice opportunities.
  • Q: What should I do if I miss a deadline for an assignment or poll due to an emergency?
    A: Communicate with your instructor as soon as possible. They have the capability to adjust deadlines or provide alternative arrangements in extenuating circumstances.
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